Privacy Policy — Lumivara Residential Care Phuket

Lumivara is committed to handling personal information responsibly and with care. This policy explains what data we collect, why we collect it, how it is used, and the rights available to you. It applies to all visitors to our website and to families, residents, and enquirers who interact with Lumivara.

If you have any questions about this policy or your personal data, please contact us at [email protected].

1. Who We Are

The data controller for personal information collected through this website and through our care services is:

Lumivara
52/1 Moo 3, Rawai, Mueang Phuket, Phuket 83130, Thailand
Email: [email protected]
Phone: +66 76 381 642

2. Data We Collect

Information You Provide Directly

Name, email address, and phone number submitted through our contact form
Messages and enquiry content submitted through our website
Health and care-related information shared during the assessment and admission process (for residents and day programme participants)
Emergency contact and next-of-kin details provided by or on behalf of residents

Information Collected Automatically

Browser type and device information when you visit our website
Pages visited, time on page, and navigation behaviour (via analytics cookies, if consented)
IP address and general geographic location

3. How We Use Your Data

We use personal information for the following purposes:

Responding to enquiries submitted through our website contact form
Arranging and managing residential care, day programme participation, and related services
Communicating with families and authorised contacts regarding a resident's care and wellbeing
Maintaining health and care records required for safe and appropriate service delivery
Improving our website and understanding how visitors use it (analytics, where consent is given)
Complying with legal obligations under Thai law

Legal Basis for Processing

We process personal data on one or more of the following bases: your consent; the performance of a care service agreement; compliance with a legal obligation; or our legitimate interest in operating and improving a safe and effective care facility.

4. Data Retention

Website enquiry data is retained for up to 24 months from the date of last contact. Resident care records are retained for a minimum of 10 years following the end of a care arrangement, as required by applicable Thai health and social care regulations. Analytics data is retained for no longer than 26 months.

5. Data Protection Measures

Lumivara takes appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, or loss. These measures include access controls, password-protected systems, and staff confidentiality obligations. Physical records are stored securely on the premises.

In the event of a data breach that is likely to result in risk to individuals, we will notify affected parties and the relevant Thai supervisory authority within the timeframe required by the Personal Data Protection Act B.E. 2562 (PDPA).

6. Sharing of Personal Data

Lumivara does not sell personal data. We may share information in the following circumstances:

With healthcare professionals and specialists involved in a resident's care, on a need-to-know basis
With third-party service providers who assist us with website hosting or analytics, under appropriate data processing agreements
With government authorities or regulators when required by Thai law
With authorised family members or legal representatives of a resident, as appropriate to their care

7. Cookies

Our website uses cookies to function and, with your consent, to understand how visitors use the site. Essential cookies cannot be declined as they are necessary for the website to operate. Analytics and preference cookies are only placed with your consent. For full details, please see our Cookie Policy.

8. Your Rights Under the PDPA

Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal data:

Right to access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: In certain circumstances, you may request that we delete your data.
Right to object: You may object to processing based on legitimate interest.
Right to data portability: You may request your data in a structured, machine-readable format where applicable.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Committee of Thailand.

9. Third-Party Links

Our website may contain links to external websites. Lumivara is not responsible for the privacy practices of those sites and encourages you to review their policies independently.

10. Children's Privacy

Our website and services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 through our website. If we become aware that data has been submitted by a minor without appropriate consent, we will delete it promptly.

11. International Data Transfers

Personal data is stored and processed in Thailand. If any data is transferred outside Thailand to a service provider in another country, we ensure that appropriate safeguards are in place in accordance with the PDPA.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date. Continued use of our website following a material change constitutes acceptance of the updated policy.

13. Contact

For any privacy-related questions, data access requests, or complaints, please contact:

Lumivara — Data Privacy
Email: [email protected]
Phone: +66 76 381 642
Address: 52/1 Moo 3, Rawai, Mueang Phuket, Phuket 83130, Thailand